Household Guide
Household Guide AI in Legal Practice
Nationally accessible seminars

Refund Policy

Last Updated: September 1, 2024

1. Overview

This Refund Policy outlines the terms and conditions under which Household Guide provides refunds for purchases made through our platform. By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy in its entirety.

2. Scope of This Policy

This policy applies to all purchases of seminars, courses, learning programs, subscriptions, and any other digital educational products or services offered through our platform at householdguide.eu.

3. Eligibility for Refunds

3.1 Standard Refund Window

Requests for a full refund may be submitted within 14 calendar days of the original purchase date, provided that the conditions outlined in this policy are met.

3.2 Conditions for Eligibility

  • The refund request is submitted within the applicable refund window.
  • The purchased content has not been substantially accessed or completed. Accessing more than 20% of the course or seminar content may render the purchase ineligible for a refund.
  • The request is submitted by the original purchaser using the account associated with the transaction.
  • The purchase was made directly through our platform and not through a third-party reseller or promotional partner.

3.3 Non-Eligible Purchases

  • Purchases made more than 14 calendar days prior to the refund request.
  • Subscriptions or access plans where a significant portion of the subscription period has elapsed.
  • Promotional purchases, discounted bundles, or items purchased with a coupon code, unless otherwise stated at the time of purchase.
  • Purchases of single-session live seminars or webinars after the event has taken place.
  • Downloadable materials or certificates that have already been issued or downloaded.

4. Live and Scheduled Events

4.1 Cancellation Before the Event

If you have registered for a live seminar or scheduled session and wish to cancel:

  • Cancellations made more than 7 days before the scheduled event date are eligible for a full refund.
  • Cancellations made between 3 and 7 days before the scheduled event date are eligible for a 50% refund or a full credit toward a future session.
  • Cancellations made fewer than 3 days before the scheduled event date are not eligible for a monetary refund but may qualify for a session credit at our discretion.

4.2 Event Cancellation by Household Guide

If Household Guide cancels or postpones a scheduled event, registered participants will be offered either a full refund or the option to transfer their registration to a rescheduled or alternative session of equivalent value.

5. Subscription Plans

5.1 Monthly Subscriptions

Monthly subscription fees are charged at the beginning of each billing cycle. Refunds are not issued for partial months. You may cancel your subscription at any time, and access will remain active until the end of the current billing period.

5.2 Annual Subscriptions

Annual subscriptions cancelled within 14 days of the initial purchase date and where access has not been substantially used may be eligible for a prorated refund. Cancellations after 14 days are not eligible for a refund; however, access will continue until the end of the subscription term.

6. How to Submit a Refund Request

To initiate a refund, please contact our support team using the information below. All refund requests must be submitted in writing and include the following details:

  • Full name and email address associated with your account.
  • Order number or transaction reference.
  • Name of the product or service purchased.
  • Reason for the refund request.

Contact us at:

7. Refund Processing

7.1 Review Period

Once a refund request is received, our team will review it within 5 business days and notify you of the outcome via email.

7.2 Approved Refunds

Approved refunds will be processed to the original payment method used at the time of purchase. Please allow 5 to 10 business days for the funds to appear in your account, depending on your financial institution and payment provider.

7.3 Denied Refund Requests

If a refund request does not meet the eligibility criteria set out in this policy, we will inform you of the denial and provide a brief explanation. In some cases, we may offer an alternative resolution such as a session credit or access extension.

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Unauthorized chargebacks may result in the suspension of your account pending resolution. We are committed to resolving all concerns fairly and promptly through direct communication.

9. Credits and Transfers

Where a monetary refund is not applicable, we may offer account credits redeemable toward future purchases on our platform. Credits are non-transferable, have no cash value, and expire 12 months from the date of issuance unless otherwise specified.

10. Exceptions and Discretionary Refunds

Household Guide reserves the right to grant refunds outside the standard terms described in this policy on a case-by-case basis at its sole discretion. The granting of an exception in one case does not obligate Household Guide to grant exceptions in similar future cases.

11. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website. The date at the top of this page indicates when the policy was last revised. Continued use of our platform following any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Refund Policy or need assistance with a purchase, please reach out to us: