Privacy Policy

Last Updated: March 2, 2025

This Privacy Policy describes how Household Guide ("we," "us," or "our") collects, uses, discloses, and protects information about you when you access or use our website at householdguide.eu and any related services, seminars, or educational programs we offer (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with our Services, including:

• Full name and contact details such as email address and phone number
• Account registration information including username and password
• Billing and payment information necessary to process transactions
• Profile information including professional background or educational interests
• Communications you send us, including support requests, feedback, and survey responses
• Content you submit through discussion forums, seminar participation, or interactive features

1.2 Information Collected Automatically

When you use our Services, we and our service providers may automatically collect certain technical and usage data, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and operating system
• Device identifiers and device characteristics
• Pages visited, features used, and time spent on the platform
• Referring URLs and exit pages
• Log files and error reports
• Cookies, pixel tags, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Payment processors who confirm transaction status
• Authentication providers if you use single sign-on functionality
• Analytics and advertising partners who provide aggregated or pseudonymous data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide access to our Services
• To process payments and fulfill your purchases or registrations
• To deliver educational content, seminars, and related program materials
• To personalize your experience and recommend relevant content
• To communicate with you about your account, updates, and service-related notices
• To send promotional communications where you have opted in or where permitted
• To respond to your inquiries and provide customer support
• To monitor, analyze, and improve the performance and quality of our Services
• To detect, prevent, and address fraud, security incidents, and technical issues
• To comply with legal obligations and enforce our terms

3. Legal Bases for Processing

We process your personal information on one or more of the following legal grounds:

• Contract performance: Processing necessary to provide the Services you have requested or to fulfill a transaction
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring security, where those interests are not overridden by your rights
• Consent: Where you have given us clear consent to process your information for a specific purpose, such as receiving marketing communications
• Legal obligation: Processing necessary to comply with applicable laws and regulations

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

We use cookies and similar technologies to operate and improve our Services:

• Essential cookies: Required for the platform to function, including session management and authentication
• Functional cookies: Remember your preferences and settings to improve your experience
• Analytics cookies: Help us understand how users interact with our Services so we can improve them
• Marketing cookies: Used to deliver relevant advertising and track campaign effectiveness

4.2 Managing Cookies

You may control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services. Where required, we obtain your consent before placing non-essential cookies.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We engage trusted third-party vendors who process data on our behalf to support payment processing, hosting, analytics, email delivery, and customer support. These providers are contractually bound to handle your data securely and only as instructed.
• Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
• Legal requirements: We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure safety.
• With your consent: We may share your information with third parties when you have explicitly authorized us to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of information and the context in which it was collected.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Restriction: Request that we limit how we process your information in certain circumstances
• Portability: Request that we provide your information in a structured, machine-readable format
• Objection: Object to our processing of your information based on legitimate interests
• Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing
• Marketing opt-out: Unsubscribe from promotional communications at any time using the link in our emails or by contacting us directly

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a minor, please contact us immediately.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the content, privacy practices, or data handling of external sites.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer personal information across borders, we take appropriate steps to ensure that your information receives an adequate level of protection, including through contractual safeguards where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform. Your continued use of our Services after any changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: